Shipping policy

Order Processing

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

  • High Volume: If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

We ship within the United States only.

Shipping Option Estimated Delivery Time Price
Standard International [e.g., 7–14 business days] [from $7]

 

Delivery delays can occasionally occur due to customs processing or carrier issues. Please note that in rare cases, delivery delays may occur due to factors beyond our control (such as shipping company operations, weather conditions, and other force majeure circumstances).

International Import Duties & Taxes

Shipping within the United States is free of additional import duties and taxes.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 20 days of receiving your shipping confirmation email, please contact us at support@miso-wear.com  with your name and order number, and we will look into it for you.

Refunds, Returns, and Exchanges

  • We accept returns up to 30 days after delivery, if the item is unused and in its original condition. We will refund the full order amount minus the shipping costs for the return.
    Please note: Underwear cannot be returned or exchanged for hygiene reasons.

  • Return shipping costs are non-refundable.

  • In the event that your order arrives damaged in any way, please email us as soon as possible at support@miso-wear.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

For more details, please review our full [Link to Refund Policy].