Returns Policy

We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, the item must be in the same condition as you received it, unworn and unused. Proof of purchase is required.
Return shipping costs are non-refundable and are at the buyer's expense.

To start a return, please contact us at support@miso-wear.com. Returns are accepted only after prior approval.
Items sent back without requesting a return first will not be accepted.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Underwear is not eligible for return or exchange for hygiene reasons.

Refunds
We will notify you once we have received and inspected your return and inform you whether the refund has been approved.
If approved, the refund will be issued to your original payment method within up to 10 business days.
Return shipping costs are non-refundable.

Please note that it may take additional time for your bank or payment provider to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at support@miso-wear.com